United Airlines Master Architect’s Service Agreement

PGAL has worked at major hubs including EWR, IAD, DCA, IAH, DEN, LAX, PHL, TPA, STL, and MSY, taking on a wide range of assignments from terminal assessments and tenant improvements to lounge design, customer processing upgrades, and airline support facilities.

United’s growing network and evolving terminal needs call for designs that are both flexible and efficient. PGAL helps deliver that balance through work like the Performance Quality Improvement (PQI) program at IAH, where we reconfigured ticket lobbies in Terminals B, C, and E to add self-service kiosks, streamline baggage handling, and improve flow. Close coordination with United’s Airport Operations team helped us tailor each space to real-world demands.